An employee decides to file a complaint involving illegal discrimination procedures in the workplace. Which agency would handle this complaint?
Equal Employment Opportunity Commission
Fair Labor Standards Commission
Occupational Safety and Health Administration
SCORE
Which is true regarding a formal employee complaint procedure?
Copies should be distributed to all customers
Only the management team should be given copies
The process should be discussed only during the employee training session
Written copies should be given to all employees
Which is necessary when terminating employees?
Announce the termination to the other employees
Avoid discussing severance pay and unemployment compensation
Give the exact reason for the termination
Notify the terminated employee through mail.
Businesses are required to accommodate the needs of employees with disabilities:
If the business employs 5 or more people and has at least one disabled employee
If the business employs 15 or more people and at least one employee is disabled
If the business employs 15 or more people even if no employee is disabled
Only if the business has disabled employees
Employees have recently complained about room temperature and the storage of hazardous materials. What category of employee complaints does this represent?
Compensation complaints
Co-worker complaints
Management complaints
Work environment complaints
In recognizing an employee a business owner should:
Acknowledge the employee's contributions to the workplace
Acknowledge the employee's mistakes
Compare the employee with other individuals in the organization
Limit individual recognition to one per year
Sales associates at a local furniture store were given certificates of appreciation for their outstanding job performance. This is an example of maximizing employee performance through:
Employee evaluation
Employee recognition
Involvement is decision making
Scheduling flexibility
Performance evaluations should be reviewed with the employee:
During a private meeting between the employee and the supervisor
During a staff meeting
Only by sharing the written evaluation form for a signature
With the employee's co-workers present
A manager desires
to assess an employee's personality traits important to the job. Which type of employee evaluation form would be used?
Combination
Job specific
Management-by-objective
Performance factor
Which kind of agency charges a fee to either the job applicant or the hiring company for a job placement?
College placement office
Cooperative education program
Employment Security Commission
Private employment agency
A document that spells out the abilities, skills, educational level, and experience needed by an employee to perform a specific job is a/an:
Job application
Job description
Job specification
Staffing order
Identifying and selecting job candidates who have the desired qualifications and eliminating those who do not is:
Recruiting
Screening
Terminating
Training
An optional employee benefit that allows the employee to choose his/her specific work hours and days is:
Flextime
Optional time
Overtime
Preferred time
Teaming a new employee with an experienced employee so that the new employee can learn the job is:
Coaching
Mentoring
Partnering
Staffing
The Equal Employment Act protects employees against discrimination based on all of the following EXCEPT:
Age
Gender
Race
Weight
The law which requires an employer to grant leave to both male and female employees for the birth of a child is the:
Equal Employment Act
Fair Labor Standards Act
Family Medical Leave Act
Pregnancy Discrimination Act
The local pizza delivery business offers a bonus to employees for each side item sold with a pizza order. This is an example of providing:
Advancement opportunities
Job security
Morale
Motivation
A local clothing store gives employees opportunities to make suggestions on new merchandise selections. This gives employees:
A strong sense of purpose
Advance information on fashion trends
More work to get done
The opportunity to complain to management
Which type of employee evaluation form assesses progress toward meeting individual goals?
Combination
Job specific
Management-by-objective
Performance factor
A business owner needing to hire new employees might get leads from a:
Commercial address list
School placement center
Telephone book
Voter registration list
The first consideration in the staffing process is to:
Check applicant references
Determine employment needs
Distribute application forms
Screen applicants
One excellent source of potential new employees is:
A commercial address list
Referrals from current employees
The telephone directory
Voter registration lists
Which is an example of the employee compensation known as salary?
Commission of 10 percent
Hourly rate of $5.00
$1000 per month plus commission on sales
$1200 per month
The employee pay rate based on units produced is:
Commission
Piece rate
Salary
Wage
Who has responsibility for resolving formal employee complaints?
Customers
Fellow employees
Immediate supervisor
Vendors
The number of hours an employee can work is established by the:
Americans with Disabilities Act
Equal Employment Act
Fair Labor Standards Act
Occupational Safety and Health Act
Employee evaluations should be completed by:
A co-worker
Customers
Independent consultants
The immediate supervisor
Rules to govern the work of children under age 16 are established by the:
Americans with Disabilities Act
Equal Employment Act
Fair Labor Standards Act
Occupational Safety and Health Act
The Family Medical Leave Act places special leave requirements on employers having:
25 or more employees
25 or more female employees
50 or more employees
50 or more female employees
Decisions about future pay increases for an employee may be based on an:
Employee commendation
Employee complaint
Employee evaluation
Employee reprimand
Although the frequency can vary, formal evaluations are usually completed: